Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all commercial engagements, video productions, 3D CGI animations, generative AI media campaigns, high-speed Next.js web architectures, and growth marketing retainers executed with Meeways (operated via meeways.in). By placing an order, authorizing a project brief, or submitting an initial payment via Razorpay, corporate bank transfer, or invoice, the client explicitly agrees to these terms.

Creative commercial media and enterprise web engineering are bespoke, resource-intensive disciplines. Upon receipt of an advance payment, Meeways immediately incurs financial and operational commitments on the client's behalf, including:

• Reserving dedicated calendar shooting dates, studio soundstages, and director availability.
• Allocating high-throughput GPU render farm compute capacity (Octane, Unreal Engine 5.4, Redshift).
• Assigning specialized full-stack engineers and UI/UX architects exclusively to your sprint cycle.
• Booking on-screen talent, voiceover artists, location permits, and cinema equipment rentals.

Unless customized via formal enterprise master services agreement (MSA), all projects follow our client-first milestone escrow schedule:

Clients may request a project cancellation at any time by issuing formal written notice from their registered corporate email address to hello@meeways.in with the subject line PROJECT CANCELLATION REQUEST - [Project / Invoice ID]. Cancellation eligibility is determined strictly by the project phase at the exact timestamp written notice is received.

When a mid-project cancellation is accepted, the refund amount is determined via transparent, audited accounting based on verifiable deliverables and actual expenses incurred up to the notice timestamp.

Within 48 business hours of receiving your cancellation notice, our accounts department will furnish an itemized Settlement Statement detailing all creative hours, vendor disbursements, and the exact refundable balance for mutual written verification.

To preserve agency sustainability and cover contracted obligations to external creative professionals, certain categories of disbursements are strictly non-refundable once committed:

• Formally Approved Milestones: Any script, visual storyboard, 3D asset, rough cut, or web staging sprint that has received written or digital sign-off from the client.
• Studio Soundstage & Location Hire: Non-refundable studio floor retainers, chroma sets, indoor/outdoor shoot permits, and venue hire fees.
• On-Screen Talent, Actors & Voiceover Sessions: Actor casting retainers, model booking fees, voiceover artist studio recording fees, hair/makeup, and wardrobe stylists.
• Cinema Gear & Equipment Rentals: Cinema camera packages (ARRI / RED), anamorphic lens kits, lighting trucks, and grip/crane rental deposits.
• Third-Party Digital Assets & SaaS Subscriptions: Custom domain registrations, SSL certificates, cloud infrastructure (AWS / Vercel / Supabase), generative AI API credits, specialized fonts, or commercial stock music licenses procured exclusively for the project.
• Change of Artistic Direction Post-Delivery: Subjective dissatisfaction where the client alters brand strategy after delivery without utilizing the two (2) complimentary revision rounds included in every contract.
• Client Project Abandonment: Projects where the client fails to communicate, review milestones, or provide mandatory creative assets for more than 60 consecutive calendar days without written notice.

All approved refunds are executed strictly through regulated electronic banking channels adhering to Reserve Bank of India (RBI) and global merchant standards:

• Processing Turnaround: Refunds are initiated within 5 to 7 business days following mutual sign-off of the Settlement Statement.
• Reversal to Original Source: Refunds are credited strictly back to the originating bank account, corporate credit card, or UPI handle used during checkout via our payment gateway partner (Razorpay). No cash, crypto, or third-party bank transfers are permitted under anti-money laundering regulations.
• Bank Settlement Lag: While Meeways initiates refunds within 5-7 business days, the client's issuing bank or card issuer may require an additional 2 to 4 business days to reflect the credit on bank statements.

In the highly unlikely event that Meeways must cancel or terminate a client engagement due to internal capacity constraints, director illness, or technical impossibility:

We understand that corporate priorities, funding rounds, or product launch timelines may shift unexpectedly. Rather than requesting a cancellation, clients may request a formal project pause:

• Complimentary 45-Day Pause: Clients may pause a project for up to 45 calendar days without any administrative fee or penalty by providing written email notice.
• Preservation of Funds: All advance deposits remain safely credited in escrow to the client's account, ready to be deployed immediately upon project reactivation.
• Dormancy Beyond 60 Days: Projects left uncontactable or inactive beyond 60 days without a formal pause request will be designated dormant. Resuming a dormant project may require schedule re-allocation and a nominal 10% re-onboarding adjustment to accommodate updated studio booking schedules.

We take pride in maintaining an exemplary record of client satisfaction. In the rare event of a financial dispute or disagreement regarding project deliverables:

• Bilateral Good-Faith Negotiation: Both parties agree to engage in executive discussions via video conference or at our South Delhi headquarters for a minimum of fourteen (14) days prior to initiating formal dispute actions.
• No Chargeback Notice: Clients agree to communicate directly with Meeways billing executives before filing an unsolicited bank chargeback, allowing our accounts team to resolve issues rapidly and equitably.
• Governing Law: This policy and all financial agreements are governed by the laws of India, with exclusive jurisdiction resting in the competent courts of New Delhi, India.

For inquiries regarding invoices, refunds, advance escrow verification, or cancellation requests, reach our dedicated executive billing desk: